Focusrite E-Store

Terms & conditions

Focusrite Audio Engineering Ltd Trading as Focusrite estore.

On Line Trading Terms and Conditions Governing Law and Contract Formation

No contract will subsist between you and Focusrite Audio Engineering Ltd or any of its subsidiaries for the sale by it to you of any product unless and until Focusrite Audio Engineering Ltd accepts your order by email confirming that it has shipped your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Focusrite Audio Engineering Ltd sends the email to you (whether or not you receive that email). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Focusrite Audio Engineering Ltd irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Copyright

All Web site design, text or graphics contained within the site, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Focusrite Audio Engineering Ltd and its subsidiaries or their content software or technology providers. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Focusrite Audio Engineering Ltd or using this Web site as a shopping resource. Any other use of materials on this Web site-including reproduction for purposes other than those noted above, modification, distribution, or republication of the same without the prior written permission of Focusrite Audio Engineering Ltd is strictly prohibited.

Your Rights to Cancel

You can request to cancel your purchase up to seven working days after delivery by:

• Returning the product in person to our headquarters (please bring your receipt with you),
• Emailing us at estore@focusrite.com
• Phoning us on 01494 462246
• Writing to Focusrite estore returns, Windsor House, Turnpike Road, High Wycombe, Bucks HP12 3FX (Please do not send products to this address).

Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or its packaging in any way). It must be returned with the original box, packing and accessories. Software cannot be returned. Any 'free gifts' received with the product must also be returned.
You will receive a full refund, provided you return the product to us or arrange for it to be collected by us (free for mainland UK addresses if the return is as a result of our error). Whatever the return method, please ensure that the item is packed to at least the same standard you received it in. We are not responsible for damage in transit if you use your own courier or if the item is insufficiently packed. Note we cannot collect from addresses outside the United Kingdom.

We cannot accept your purchase back if:

• You did not order the product over the internet, or have visited our Headquarter to discuss the purchase.
• You return the product without proof of purchase.
• The product and its packaging are not returned in thier original condition, are damaged or are missing parts.
• The product is software.
• The product was purchased for resale (we reserve the right to require reasonable evidence that trading has been undertaken on your part as a consumer in relation to any particular transaction).

We will try to carry out our responsibilities under this agreement as soon as practicable and within 30 days of your order. If we do not carry out our responsibilities within that period we will tell you and refund, no later than 60 days after your order, any money that you may have paid to us. You may, if you prefer, extend the time in which we can carry out our responsibilities.

Trademarks

Certain of the logos and other services referenced on this Web site are either trademarks or registered trademarks of Focusrite Audio Engineering Ltd or its subsidiaries U.K. and/or other countries. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.